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BASIC 40-HOUR DISPATCH SCHOOL

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Monday, December 2, 2019 - December 6, 2019
(Expired)
Kent County Sheriff's Office
1155 28th St SW
WYOMING, MI 49509 (517) 410-0825
Cost: $699.00
Contact & More Info
http://www.macnlow.com
Contact: Kristen Kemp
Email: kkemp@macnlow.com
Phone: (517) 410-0825

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699 or any one-day course for $275. Our team utilizes a unique & practical combination of lecture, personal assessments, small group exercises, skill building exercises, and role play to cement learning in the following areas.

 

Monday, November 18 - HOMELAND SECURITY FOR THE TELECOMMUNICATOR

A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and

“International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eight (8) potential terrorist threats/acts; identify the role of Fusion Centers in suspicious incident reporting; define NIMS and its purpose; identify possible resources and tactics used to mitigate loss of life following a large scale terrorist incident; and more! SNC approved with Module II (e) endorsement; MNA 201407A

 

Tuesday, November 19 – 911 DISPATCH LIABILITY

Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common

elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing and/or preventing liability, demonstrates courtroom testimony procedures and pitfalls, and considers “best practices” for dispatchers and dispatch supervisors. SNC approved with Module II (c) endorsement; MNA 201001A

 

Wednesday, November 20 - HANDLING DOMESTIC VIOLENCE CALLS

This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective

questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.

SNC approved with Module II(a) endorsement; MNA200608E

 

Thursday, November 21 - SUICIDE CALLS: HELPING THE CALLER & THE TELECOMMUNICATOR

Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others. SNC approved with Module II (b) endorsement; MNA201504B

 

Friday, November 22 - STRESS MANAGEMENT

Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the

challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual approaches and develop skills for minimizing, preventing and heading off stress. SNC approved with Module II (d) endorsement; MNA 201110A