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NENA - Center Training Officer Program

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Monday, March 9, 2020 - March 11, 2020
(Expired)
Macomb Community College/Public Service
21901 Dunham Rd
Clinton Township, MI 48036 (586) 777-6700
Cost: NENA Members: $399.00 Non-members: $550.00
Contact & More Info
http://www.nena.org/education/calendar
Contact: Cherie Bartram
Email: cbartram@seresa.org
Phone: (586) 777-6700

In the PSAP, people are your most important resource. The NENA Center Training
Officer (CTO) Program provides you with the proper framework to train your new
employees, which leads to better performance and higher retention rates. The course covers proper documentation of performance, evaluation of performance, setting milestones, and developing a plan for trainee success. CTO software with the exclusive NENA Daily Observation Report template is provided by Agency360 Public Safety Software. Agency360 software is a free trial.

In order to fully participate in daily assignments and activities, all students should
bring a laptop with a USB port, Microsoft Word and PDF reader software.
This is a 3-day course.

NENA 201610E