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9-1-1 CENTER SUPERVISOR TRAINING

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Monday, April 27, 2020 - April 29, 2020
Muskegon Central Dispatch
770 Terrace St
Muskegon, MI 49440 (231) 332-6604
Cost: NENA Members: $399.00 Non-members: $550.00
Contact & More Info
https://www.nena.org/events/EventDetails.aspx?id=1294739&group=
Contact: Jason Wolford
Email: jason.wolford@mcd911.net
Phone: (231) 332-6604

This course gives new supervisors the skills they need to succeed in their positions. Experienced supervisors leave with updated, refreshed skills that further their careers.

Using a combination of lecture and practical exercises, students learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills and tips for their toolbox.

In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Word and PDF reader software.

Register Here