ACHIEVING SUPERVISORY EXCELLENCE

This three-day course is designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others. As a result of coaching, role play, exercises, self-assessments, group discussions and lecture, participants will leave with new knowledge and skills in:

- Setting expectations and holding employees accountable
- Analyzing and resolving performance problems
- Improving workplace communication
- Gaining listening and assertion skills
- Coaching others for improved work performance
- Learning behaviors and characteristics of quality leaders
- The role of motivation in performance