Overcoming Negativity in the Communications Center

Does the sign on your communications center door read, "Enter at your own risk?” Are negative attitudes poisoning the relationships in your center and affecting overall performance? You have the power to help turn things around, improve morale, and create a healthy and happy work environment!

Attend this course to gain the tools necessary to fight negativity in your PSAP and in your personal life. Through interactive group exercises, you will see the ways that negativity presents itself and learn how to deal with negative behaviors and combat cancerous attitudes. By the end of the day, you'll be able to define negativity; identify personality types and traits; understand different communications styles; and much more.