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Positive Interaction with Difficult People
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Wednesday, August 21, 2019
Eaton County Central Dispatch
911 Courthouse Dr
CHARLOTTE, MI 48813 (517) 543-3510
911 Courthouse Dr
CHARLOTTE, MI 48813 (517) 543-3510
Cost: 199.00
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. In this 8-hour class, improve calltaking ability, and learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).
Learning Objectives:
• Stay focused when you've lost patience
• Get out of negative thinking traps
• Defuse conflict, work through it, and gain common ground
• Improve communication with supervisors, coworkers & family