Survive and Thrive

This two-day course will equip you to manage the huge stressors unique to 9-1-1.
What you’ll gain:

• Fascinating and empowering new insights to master acute, traumatic, and chronic stress, Compassion Fatigue AND the Sleep/Stress Dynamic
• Extraordinary conversation with your 9-1-1 peers about the life you share and how to make it better for everyone’s sake
• Personal skills and tools you can build into your daily life to prevent and manage these negative stress impacts
• "In-the-moment” strategies to manage your distress (and the caller's!) during 9-1-1 calls ranging from the most annoying to most potentially traumatic
• A fresh and more encouraging Big Picture of your profession and a personal game plan for you as a person and professional to live and enjoy your life to the fullest

You’ll also discover tools to build great 9-1-1 relationships:
• Recognize and the Stress-driven Toxic Relationship Dynamics that drive workplace conflict, damage morale, and poison relationships
• Learn how to conquer these toxic dynamics to create a 9-1-1 Culture of Respect by using keys to healthy team functioning
• Apply new skills and insights to help you shape healthier relationships in your PSAP and at home

MCI 201509C